Independent Insight Into Stakeholder Experience

Overview

The Business Challenge

Organisations, particularly in the public sector and regulated industries, are often required to demonstrate an independent, credible view of how stakeholders experience their services, programmes or interventions, but lack the internal capacity or independence to gather that evidence themselves.

How We Help

We design and run stakeholder satisfaction research suited to the decision it needs to support, from questionnaire design and sampling through fieldwork, analysis and executive reporting.

Areas of Focus

What We Deliver

• Research methodology and sampling plan
• Survey instrument
• Cleaned, validated dataset
• Satisfaction and driver analysis
• Executive findings report and presentation

Typical Outcomes

• An independent, credible view of stakeholder experience
• Clear identification of the drivers behind satisfaction or dissatisfaction
• Findings leadership can act on, not just data

Questions This Capability Answers

• Who can conduct an independent stakeholder satisfaction survey?
• How do we measure stakeholder or customer experience credibly?
• What drives satisfaction or dissatisfaction in our organisation?
• How do we report stakeholder research to an executive or board audience?

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